Dallas, TX – Capital Senior Living Corporation (the “Company”) (NYSE: CSU), one of the nation’s largest operators of senior living communities, was recognized by J.D. Power, a global market research company, as one of the top senior living providers in J.D. Power’s 2018 Senior Living Satisfaction Study.
The study, which surveyed 2,539 senior living residents and their families (or decision-maker), measured the overall senior living experience by factors of satisfaction and their importance, according to respondents. Factors included community staff, convenient location, food and beverage, room, building and grounds, senior service and activities among others. Capital Senior Living scored well above the industry average and ranked third overall among senior living operators nationally.
“We think of our residents as family and everything we do is to ensure they feel at home and thrive in our communities,” said Lawrence Cohen, Chief Executive Officer of Capital Senior Living. “Our wonderful employees have a passion for senior care and are dedicated to creating a warm, welcoming, and safe environment for our residents every day. This recognition by J.D. Power for our resident satisfaction is truly a testament to their tremendous efforts.”
The rankings released by the 2018 Senior Living Satisfaction Study comes days after Capital Senior Living received the results of its own annual resident satisfaction survey, conducted by an independent third party, which resulted in 94.6% satisfaction among all residents across its 129 communities.
“Our residents deserve our very best every day. That has become a foundational element of our culture and permeates all that we do,” said Brett Lee, Chief Operating Officer of Capital Senior Living.
J.D. Power is a global marketing information company established in 1968 and headquartered in Costa Mesa, California. The company specializes in consumer insights, data, analytics, and advisory services and is well-known for its reputable consumer satisfaction surveys in a variety of industries. J.D. Power’s 2018 Senior Living Satisfaction Study is an independent, customer experience study conducted from October to December 2017.
ABOUT CAPITAL SENIOR LIVING
Capital Senior Living Corporation is one of the nation’s largest operators of residential communities for senior adults. The Company’s operating strategy is to provide value to residents by providing quality senior housing services at reasonable prices. The Company’s communities emphasize a continuum of care, which integrates independent living, assisted living and memory care services to provide residents the opportunity to thrive in community and to age in place. The Company operates 129 senior living communities in geographically concentrated regions with an aggregate capacity of approximately 16,500 residents. For more information, visit capitalsenior.com.
Media Contact: Rebecca Reap, Public Relations, (214) 891-5074