Our COVID-19 Response

The safety and well-being of our residents and team members is always our highest priority. While this pandemic has been challenging, we are confident that our COVID-19 response will help keep our communities healthy and happy.

Now more than ever, we are a vital place for seniors who may otherwise be isolated at home. 

Since early March 2020, we have been working to protect our residents from COVID-19 while still maintaining the joy and connections we strive to create. Due to the nature of communal living and the age of our residents, we have always had a strong plan in place for infection prevention and response. With the threat of COVID-19, we fortified that plan with several safety, operational and clinical protocols, based on guidance from the Centers for Disease Control and Prevention (CDC) and state licensing and public health offices. Our response will continue to evolve as we receive new information and guidance.

Enhanced safety protocols

In early 2020, we aggressively implemented a number of enhanced safety protocols to prevent the spread of COVID-19 in our communities.

Sanitization

We follow the cleaning and disinfecting protocol set forth by the CDC, including cleaning agents, frequent trash collection and hand washing, and the use of gloves and hand sanitizer. We also utilize the Aseptic Plus+® sanitization program. Click here to learn more.

Community access & screening

We limit outside access to our communities based on guidance from the CDC and routinely screen all of our residents. We screen all employees and visitors prior to entry.

Social distancing

We follow community-wide social distancing guidelines that only allow small groups of no more than four residents to gather while remaining at least 6 feet apart. Residents are provided in-apartment dining and activities.

Masks, hand sanitizers and PPE

We require non-residents to wear masks while in our building and encourage residents to wear masks in common areas. Hand sanitizer stations are located throughout our communities and we provide masks for residents, visitors and staff. 

We could not be in a better place for this virus. We could not be in a more comfortable, more secure place while that is going on. We’re very grateful. Don and Dayle, Residents

We’re having fun through it all!

Our activity experts have developed safe and meaningful ways for residents to engage with each other and their families, like hallway bingo, pen pal and adopt-a-senior programs, family car parades, musical performances from outside and so much more.

Staying connected

Human connection is important, especially when we cannot be together as much. We are staying in touch in a variety of ways, using our community Facebook pages, emails, text messages and phone calls to share information about our latest prevention efforts and provide a window into life in our communities.

A resident playing ladder ball in the doorway of his apartment.

Modified activities

Our activity teams visit residents in their apartments to deliver a la carte activities, such as puzzles, word games, trivia and craft projects. Some have even facilitated in-home workouts and beauty services, like haircuts and manicures. And our friendly staff is always up for a chat and to offer emotional support.

Our heroes

Our amazing team of caregiving, housekeeping, dietary and maintenance personnel show up every day to keep our residents safe, healthy and engaged. Our associates are compassionate, resilient, reliable individuals who love working with seniors. They create fun and joy while providing companionship and comfort. 

#HeroesAmongUs

Our commitment

Our priority continues to be the health and safety of our residents, team members and associates. 

While we are eager to see life in our communities return to normal, we will remain disciplined and will thoughtfully ease restrictions in a way that is right for our residents and complies with state and local mandates.