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Privacy Policy

Capital Senior Living Corporation (“CSL”) Privacy Policy

CSL and its affiliates and related companies (collectively, “CSL”) are committed to protecting the privacy of data that you submit to this website or to websites under our operation and control (collectively, the “Site”).

Please review this policy carefully.  CSL reserves the right to change its privacy policy at any time, in which event the Site will contain a notice of the change.  Changes will be effective immediately upon posting to the Site.  By accessing the Site, you are indicating your agreement to CSL’s privacy policy.  If you have any questions regarding the privacy policy, contact CSL at

CSL may ask you to provide information about yourself in order to better serve you, for instance, in connection with an application for employment or to learn more about our communities that provide senior living services.  Examples of information requested may include name, address, phone number, email address, and other relevant data.  CSL does not require this information to obtain access to any area of the Site.  CSL does not wish to receive, nor should you submit any medical information, information pertaining to any medical conditions, treatments, procedures, or providers of medical care to the Site.  However, if you decide to provide personal information to CSL on a Contact Form, please be aware that this information could be viewed by our marketing vendors. Contact Forms are used only to deliver requested information and respond to your questions.  Any information that you voluntarily share with CSL in a form will not be sold or provided to another for any other purpose except as described in this Privacy Policy. Contact form data will be used only for the purposes of assisting you with your request or for furthering our business and those of our affiliates, and their respective successors and assigns, as set forth in this Privacy Policy.

CSL may compile statistical information concerning the usage of the Site.  This information allows CSL to monitor its utilization and continuously improve its quality.  Examples of this information would include, but not be limited to, the number of visitors to the Site, or to sections or pages within the Site, patterns of traffic flowing through the Site, length of time spent on the Site, or in sections or pages of the Site, the other sites that refer visitors to the Site, the pages of the Site that visitors frequently use as entry and exit points, utilization of the browser and operating systems and versions used by visitors to the Site, etc.

In order to compile this information, CSL may collect and store on a server managed by a third-party vendor, your IP address, your operating system version, your browser version, the pages you visit within the Site, the length of time you spend on pages within the Site, the site from which you linked to ours, search terms you used in search engines which resulted in you linking to the Site, etc.  While all of this information can be associated with the IP address your computer had while you visited the Site, it will never be associated with you as an individual, or associated with any other information you may submit through the Site, or that CSL may store about you for any other purposes. 

CSL may use web site “cookies” in the process of compiling the statistical information mentioned above and to tailor certain pages of the Site for your browsing convenience.  You have the option of setting your browser to reject cookies, but our Site may not function correctly if you do.  Refer to the Help feature of your browser for information on disabling cookies. 

The Site is not directed to children.  CSL does not knowingly collect any personal information from children.  If you are concerned about your child’s use of the Site, you may use web-filtering technology to supervise or limit access to the Site.

This Privacy Policy is governed by the internal substantive laws of the State of Texas in the United States, without regard to its conflict of laws principles.  Jurisdiction for any claims arising under or out of this Privacy Policy shall lie exclusively with the state and federal courts within the State of Texas.  If any provision of this Privacy Policy is found to be invalid by a court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Privacy Policy, which shall remain in full force and effect.



Part I – Overview of Consumer Rights Under the CCPA 


This “Privacy Policy – California Consumers” applies only to California consumers (“you” or collectively as “consumers”) and supplements the Privacy Policy of Capital Senior Living Corporation and any of its subsidiaries (collectively, “we,” “us,” or “our”).  The California Consumer Privacy Act (“CCPA”) provides California consumers with specific rights regarding their personal information. This Privacy Policy describes your rights under the CCPA and explains how you may exercise your rights. 


YourRights Under the CCPA and this Privacy Policy


The CCPA provides you with the following rights:


  • Right to know.  You have the right to know what categories and specific pieces of personal information we collect about you, the sources of how we collect personal information, our business purpose for the collection and use of your personal information, and any categories of third parties with whom we share your information.


  • Right to deletion.  You have the right to request that we delete the personal information that we collect about you.


  • Right to opt-out.  If we sell any of your personal information, you have the right, at any time, to tell us not to sell your personal information.


  • Right to nondiscrimination.  If you exercise any of your CCPA rights, we will not discriminate against you.


The CCPA allows you to request your information, at no cost, up to twice during a twelve (12) month period.  We will provide our response in a readily usable format, which is usually electronic. If you have any questions, please contact us. 


How to Contact Us About Your CCPA Rights 


Ways to Contact Us.  If you would like to exercise your CCPA rights (right to know, right to deletion, right to opt out, right to nondiscrimination), please contact us through any of the following:


  • Calling us toll-free at  1-800-635-1232


  • Emailing us at



Verification of Your Identity.  To protect your privacy, we will ask you to verify your identity. We will ask you to confirm your name, email address, phone number and other information so that we can reasonably confirm your identity.  We will not share any information until we can reasonably confirm your identity.


Our Response Time to Your CCPA Request 


  • Response Time.  We will respond to your request within forty five (45) days from when you contacted us.


  • Response Time for Complex Requests.  If you have a complex request, the CCPA allows us up to ninety (90) days to respond.  We will still contact you within forty five (45) days from when you contacted us to let you know we need more time to respond. 


We provide more detailed information below about your specific rights under the CCPA.


Part II – Detailed Explanation of Consumer Rights Under the CCPA 


Right to Know About Personal Information Collected, Disclosed or Sold


  • Your Right to Know.  You have the right to know what personal information we collect, use, disclose, and/or sell. 


  • Response Contents.  Our response will contain the following information from the previous twelve (12) months:


    • Categories of personal information we collected about you.


    • The specific pieces of personal information we collected.


    • The categories of the sources of the personal information.


    • Our business or commercial purpose for collecting your personal information.


    • Any third parties we shared your personal information with.


    • Whether or not we sold any of your personal information. If we sold any of your personal information, our response will tell you what information we sold, who we sold the information to, and why we sold the information.

Right to Request Deletion of Personal Information 


  • Your Right to Deletion.  You have the right to ask us to delete your personal information that we have collected and shared with our service providers.


  • Information We May Keep.  The CCPA allows us to keep your personal information that we need to provide you with goods and services, detect security risks, fix any errors, exercise free speech, use your information lawfully for our internal purposes, and to comply with the law.

Right to Opt-Out of the Sale of Personal Information 


  • Your Right to Opt-Out.  If we sell any of your personal information, you have the right, at any time, to tell us to stop.


Right to Non-Discrimination for Exercising Your CCPA Rights 


  • Our Non-Discrimination Policy.  If you choose to exercise any of your CCPA rights, we will not discriminate against you.


Financial Incentives for Your Personal Information


  • Notice of Financial Incentives.  The CCPA allows us to provide financial incentives for collecting, selling, or deleting your personal information.


    • At the time this Privacy Policy was last updated, we do not provide any financial incentives. 

Asking Others to Exercise Your CCPA Rights


  • Authorized Agent.  The CCPA allows you to ask someone else to exercise your CCPA rights for you.  The CCPA calls this person your “Authorized Agent.” Before we will share anything with your Authorized Agent, you will need to provide your written permission.  Please contact us if you would like us to know who your Authorized Agent is. 


  • Verifying the Identity of Your Authorized Agent.  Once we have your written permission, we will also ask your authorized agent to verify their identity with us directly.


  • Protecting Your Privacy.  We will not share any of your information unless we have both your written permission and have verified this identity of your Authorized Agent. 


Last Updated: December 31, 2019